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Sep152014

Compromised Card FAQs

Card Compromise FAQs

I received notice that my debit card may have been compromised, What does that mean?

Data compromises occur when an individual or group of individuals gain unauthorized access to a computer system for the purpose of corrupting or stealing data. When you use your debit card at a merchant such as a store, gas station, over the Internet or on the phone, your card information is recorded into a database that is retained by the merchant for a period of time. The retained informat ion is typically card numbers and expiration dates. The unauthorized individuals may gain access to the information that is stored and may use it to perform fraudulent activity with your debit card information.

Does this mean that I have fraud on my account?

No. In fact, among the list of card numbers we periodically recieve, it is very rare that any of those members have been affected by fraud. It only means that your card information has potentially been compromised. While fraud resulting from a data compromise is rare, we recommend that you review your account and report any suspicious or unauthorized transaction to the credit union immediately. Online banking is a great way to monitor your account activity since it’s immediate and you won’t need to wait for a monthly statement. Our new mobile app, Choice Mobile, is another great way you can consistently check your accounts on the go.

How does Star Choice Credit Union react to compromise notifications?

Star Choice takes every compromise seriously. Affected customers will receive notification if their card information has been potentially compromised. Star Choice evaluates the need to re-issue new debit cards to affected customers. In certain circumstances, Star Choice Credit Union will issue you a new debit card. 

How do you know that my card was affected?

We receive notice of potentially compromised cards from Visa. Visa learns of the compromise through various sources including merchants, processors and even law enforcement.

How long will it take for me to receive a new Card?

It usually takes 7-10 business days to receive a new debit card.

What if I have preauthorized automatic debits made to my compromised debit card number?

You should contact the merchant(s) immediately upon receipt of your replacement card and provide them with the new card number and expiration date. This process might be as simple as logging into your account with each merchant and updating the information online yourself.

There are other signers on my bank accounts. Does this affect their cards too?

Not necessarily. Each member has a unique card number. If their card has also been compromised, they too will receive notification, either by e-mail, phone, or some other means of communication.

Can this information be used to steal my identity?

The information encoded on your debit card pertains strictly to the card, potentially including the card number and expiration date. Confidential information such as Social Security Numbers, checking account numbers, driver’s license numbers, addresses and dates of birth are not stored on the card. If the merchant or processor was retaining your personal information and that information was suspected of being compromised, it will be included in the written notification you receive.

What can I do to keep this from re-occurring?

Unfortunately, we have no way of stopping criminals from "hacking" into databases of merchants or processors. While the possibility of a card being used fraudulently is low, we recognize the aggravation customers face in acquiring a replacement card or having fraudulent activity removed from their account.

What should I do if I think I am a victim of identity theft?

If you detect fraud on your account, please contact Star Choice Credit Union immediately. Consider placing a fraud alert on your credit report files. A fraud alert lets creditors know to contact you before opening a new account. Just call any one of the three credit reporting agencies at the number below to place a fraud alert:

 

Equifax

800-525-6285

Experian

888-397-3742

Trans Union

800-680-7289

 

You can obtain a free annual credit report from each of the above credit reporting agencies by going to www.annualcreditreport.com or calling 877-322-8228.

You should periodically obtain each one of your credit reports and look them over carefully for accounts you did not open, inquiries from creditors that you did not initiate, personal information, such as home address and social security number, that is not accurate or any other suspicious information or activity.

You may also obtain online guidance regarding steps to protect yourself against identity theft and if your identity has been stolen you can file an identity theft report with the Federal Trade Commission by going to www.ftc.gov or by calling 1-877-IDTHEFT (438-4338).

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